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Return & Refund Policy

At Aim for the Moon, every product we offer - business cards, t-shirts, banners with stand, and other printed and promotional items - is custom-manufactured to order based on the specifications, artwork, and options you select at checkout. Because production begins shortly after your order is placed, our return policy works differently than it would for off-the-shelf retail goods. Please read this policy before placing your order.

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Custom & Personalized Products

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All products sold by Aim for the Moon are made specifically for you and are not eligible for return or refund once production has started, except in the cases of a manufacturing defect, printing error on our part, or damage that occurred in shipping (see below). This includes but is not limited to:

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  • Business cards

  • T-shirts and other apparel

  • Banners with stand

  • Any product where you selected custom size, material, color, quantity, or uploaded your own artwork

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Because these items are made to your exact specifications, they generally cannot be resold, which is why custom orders are final once production begins.

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Order Accuracy & Proof Approval

 

You are responsible for reviewing and approving your artwork, text, colors, sizing, and all other order details before submitting your order. Aim for the Moon prints exactly what is submitted and approved. We are not responsible for:

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  • Spelling, grammar, or design errors in customer-submitted artwork

  • Color variation due to differences between screen display and printed output

  • Orders placed with incorrect size, quantity, or configuration selected by the customer

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If you're unsure about any part of your order, contact us before placing it at info@aim4themoon.com.

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Defects, Damage, or Printing Errors

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We stand behind the quality of our work. You may request a reprint or refund if:

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  • Your order arrives damaged in transit

  • Your order was printed incorrectly due to an error on our part (e.g., wrong size, wrong quantity, or does not match the approved proof)

  • Your order has a manufacturing defect (e.g., faulty banner stand hardware, garment defect, misprint)

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To request a reprint or refund for one of these reasons:

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  1. Contact us within 5 business days of delivery at info@aim4themoon.com.

  2. Include your order number and clear photos showing the issue (damage, defect, or discrepancy from your approved proof).

  3. Our team will review your claim and respond within 2 business days.

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If your claim is approved, our standard resolution is a free reprint of the affected item(s). Refunds are not offered by default; in the rare case a refund is the only workable resolution, please allow additional processing time, as refunds are handled on a case-by-case basis.

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Order Cancellations

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  • Before production begins: You may cancel your order for a full refund by contacting us as soon as possible at info@aim4themoon.com. Once your order enters production, it can no longer be cancelled.

  • After production begins: Orders cannot be cancelled or refunded once production has started, except as described under Defects, Damage, or Printing Errors above.

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Refunds

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Aim for the Moon does not offer refunds as standard policy, since every order is custom-manufactured for you. If a refund is issued as an exception under Defects, Damage, or Printing Errors above, it will be sent to your original method of payment. Because refunds are handled case-by-case, processing time may vary - we'll keep you updated throughout.

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Return Shipping

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Because our products are custom and non-resellable, we do not require items to be shipped back to us in most cases. If a return shipment is requested as part of resolving a claim, Aim for the Moon will cover the cost of return shipping for issues caused by our error, damage, or defect.

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Contact Us

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If you have any questions about this policy or need help with an order, reach out to us:

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